Business Continuity Manager

Location: Hybrid – 3 days a week at VHQ, Crawley

Hours: 37.5 per week, Monday to Friday

Contract Type: Permanent 

Salary: Competitive

Closing Date: 7th August  2025  

At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.

Resilience is the cornerstone of our ability to prepare for, withstand, and recover from disruption. As Business Continuity Manager, you’ll lead the development and management of our Business Continuity Management System (BCMS)—ensuring compliance with internal and external standards, including ISO 22301.

You will be responsible for designing, maintaining, and exercising contingency plans that protect our people, operations, and customer experience. From scenario-based playbooks to live response coordination, you’ll play a critical role in ensuring Virgin Atlantic remains responsive, agile, and prepared for the unexpected.

• Lead and continuously enhance the Business Continuity Management System, ensuring alignment with ISO 22301 and regulatory standards.

• Oversee the annual business continuity lifecycle—plan updates, testing, training, and reporting.

• Collaborate with the Enterprise Risk Manager to identify and monitor resilience threats through horizon scanning.

• Ensure all key business areas maintain current Resilience Health Checks (Business Impact Analyses) and continuity plans across people, suppliers, technology, and facilities.

• Partner with the Technology Disaster Recovery & BC Manager to ensure alignment and thorough testing of recovery solutions.

• Create, brief, and test playbooks for key business disruption scenarios.

• Work in tandem with the Crisis and Emergency Response Manager to ensure an integrated and seamless response strategy.

• Facilitate simulations and tabletop exercises at varying levels of business complexity.

• Act as On-Call Duty Commander, leading incident and crisis coordination as required.

• Conduct post-incident reviews, identifying root causes, improvements, and ensuring corrective actions are implemented and embedded.

 

We’re looking for a resilient, forward-thinking professional with proven experience in business continuity and a passion for driving operational stability in a complex, high-stakes environment.

Experience & Qualifications:

Experience in a dedicated Business Continuity role / Leading a Business Continuity Programme.

Strong knowledge of ISO 22301 and industry best practices

CBCI (Certificate of the Business Continuity Institute) qualification

Skills & Attributes:

• Expertise in Business Continuity Planning and Operational Resilience

• Working understanding of IT Disaster Recovery, Information Security, and risk governance

• Strategic thinking combined with practical incident response capabilities

• Strong analytical, problem-solving, and stress management skills

• Excellent stakeholder engagement, communication, and presentation abilities

• Ability to lead cross-functional teams under pressure

• Project management acumen to support planning, testing, and reporting activities