Terms & Conditions

The information data and material (“Information”) contained in this website (“website”) has been prepared solely for the purpose of providing information about Virgin Atlantic Airways Limited (“Virgin Atlantic”/”we”/”us”), its subsidiaries and partners and the services that they offer. Virgin Atlantic is a limited company incorporated in England and Wales and registered under number 01600117 and Company Secretary, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. Your access to the website is subject to the following terms and conditions (“Terms and Conditions”). By using the website you agree to be bound by the Terms and Conditions and we therefore encourage you to click through to read the Terms and Conditions in full. If you do not agree to these Terms and Conditions please do not use the website. Please also see our Privacy and Security policy which explains how we treat your information.

You agree:-

1.1 to abide by all applicable laws, regulations and codes of conduct when using the website and to be solely responsible for all things arising from your use of the website;

1.2 not to use the website in any way which might infringe any rights of any third party or give rise to a legal claim against Virgin Atlantic by any third party;

1.3 not to damage, interfere with or disrupt access to the website or do anything that may interrupt or impair its functionality;

1.4 not to obtain or attempt to obtain unauthorised access, through whatever means, to the website or other services or computer systems or areas of our, or any of our partners’, networks which are identified as restricted;

1.5 not to collect or store personal data about other users for commercial purposes;

1.6 to respect the privacy of your fellow Internet users;

1.7 to provide true, accurate, complete and current information to us and notify us immediately of any change.

2.1 The material and content provided to you on the website (“Content”) is solely for your personal non-commercial use and you agree not for yourself or through any third party to distribute or commercially exploit all or any part of the Content.

2.2 All Content (including, but not limited to articles, features, photographs, images, brands, logos, illustrations, audio clips and video clips, as well as all products, software, technology or processes described in this website are protected by copyright, trade marks, service marks and/or other intellectual property rights and laws (collectively “Rights”) and all Rights in relation to the website are and shall remain owned or controlled by Virgin Atlantic, or as appropriate, the third party Rights owner. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this website.

2.3 Nothing contained on the website should be construed as granting, by implication or otherwise, any licence or right to use, deal with or copy in any way in party or in whole any Rights without our written permission or, as appropriate, the permission of the third party Rights owner. Your misuse of the Rights, except as expressly provided in these Terms and Conditions, is strictly prohibited.

2.4 You may however download or copy the Content and other downloadable items displayed on this website subject to the following conditions:

2.4.1 copying or storing of any Content for any reason other than personal use is expressly prohibited without prior written permission from Virgin Atlantic or the copyright holder identified in the copyright notice contained in the relevant part of the Content;

2.4.2 all copies must maintain copyright and other intellectual property notices contained in the original material.

This website from time to time contains links to other related World Wide Web Internet sites, resources and sponsors of this website. Since Virgin Atlantic does not approve, check, edit, vet or endorse such sites, you agree that Virgin Atlantic is not responsible or liable in any way for the content, advertising or products available from such sites or any dealings that you may have, or the consequences of such dealings, with the operators of such sites. You agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party site operator and should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Virgin Atlantic makes no representations nor does it take any responsibility in relation to the content of any sites accessed through these links.

The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to Virgin Atlantic’s Conditions of Carriage. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Other services and products described in this website may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic or their service provider (as applicable).

Virgin Atlantic may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions and, if it does so, will post any such changes on this website. Your continued use of the website after such changes constitutes your acceptance of those changes.

Virgin Atlantic may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict your access to parts or all of the website at its discretion without notice or liability.

8.1 The website is provided “as is” without any representations or warranties (either express or implied), including but not limited to any implied warranties or implied terms of reliability, quality, functionality, absence of contaminants (including viruses, worms, trojan horses or similar), availability, satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.

8.2 While Virgin Atlantic uses reasonable efforts to include accurate and up to date information on the website, it makes no warranties or representations as to its accuracy or completeness. Virgin Atlantic is not responsible for any errors or omissions or for the results obtained from the use of such information. The information does not constitute any form of advice, recommendation or arrangement by Virgin Atlantic or its affiliates or any other party involved in the website and is not intended to be relied upon by users in making (or refraining from making) any decisions based on such information. You must make your own decisions on whether or not to rely on any information posted on the website.

8.3 While Virgin Atlantic takes all reasonable steps to ensure a fast and reliable service it will not be held responsible for the security of the website or for any disruption of the website however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You will remain responsible and liable for material you upload on to or access from the website and you will indemnify Virgin Atlantic in the manner set out in paragraph 9.2 below in the Terms and Conditions in relation to your accessing or uploading.

9.1 By accessing this website you agree that Virgin Atlantic will not be held liable to you or any third party for any direct, indirect, special, consequential or any other loss or damage arising from the use of or inability to use the website or from your access of other material on the internet via web links from this website.

9.2 You agree to indemnify, keep indemnified, defend and hold harmless Virgin Atlantic and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the “Indemnified Parties”) from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the website or any breach by you of these Terms and Conditions. Virgin Atlantic reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with out defence of such claim.

Nothing in this website shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings.

The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law.

The terms and conditions of the website and the Content shall be governed and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.

Virgin Atlantic (and any persons authorised by it), may at its sole discretion immediately suspend or terminate your right to use the website without any warning if it considers that you have contravened any of these Terms and Conditions. This is without prejudice to any other rights or remedies that Virgin Atlantic may have.

Virgin Atlantic may assign its rights and obligations under these Terms and Conditions and upon any such assignment it shall be relieved of any further obligation hereunder.

13.1 The provision of booking services for all products other than flights (including but not limited to hotel bookings, car-hire and airport parking) (collectively the “Ancillary Products”) on this site are offered by third party partners on behalf of Virgin Atlantic. Please refer to the third party website when making any such booking to see which third party is offering the Ancillary Product you are booking.

13.2 If you book an Ancillary Product through any third party from this site, then your contract will be directly with that third party and under that third party’s terms & conditions (if any) and Virgin Atlantic shall have no liability in respect of such contract.

14.1 This insurance is arranged by Virgin Atlantic Airways and is underwritten by AIG Europe Limited. Virgin Atlantic Airways is an appointed representative of AIG Europe Limited, which is authorised and regulated by the Financial Conduct Authority (FCA number 202628). This information can be checked by visiting the FCA website.