Job Details
Salary: Competitive
Hours: 37.5
Location: The VHQ, Crawley, we're very flexible with remote working
Contract: Permanent
Closing Date: 16th July 2024
Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.
In a nutshell
This is an exciting opportunity to join our fabulous Cabin team. The Cabin Crew Operations team provide exceptional support and guidance in line with Virgin Atlantic's policies, the Red Book and Cabin Crew Policies Manual.
As the Executive Cabin Crew Operations, you will be the point of contact for our stakeholders and support on a range of topics such as business resilience, policy and establishment planning. As a people person, you will strengthen relationships across our Airport Bases and within VHQ using data to overcome challenges, identify solutions and drive crew engagement.
You will support across Cabin with project implementation and be adaptable in your approach to respond to operational demand. This role is exciting, varied and broad, evolving with business operational needs. It's an amazing opportunity with scope for future career development.
Day to day
- Build, develop and update local policy changes that align with Cabin strategy, engaging key partners
- Feed in and support updates to the Cabin Crew Handbook
- Communicating changes effectively within the team and wider Cabin community
- Utilise data to co-ordinate activities with Cabin Crew such as unpaid leave, base transfers, Cabin KPIs, working up payments, and project initiatives
- Ensuring our 3rd party supplier invoices are actioned in good time
- Support operational management and oversight
- Use business communication tools to answer a wide range of crew questions relating to crew operations
- Support Management in the monthly Union meetings for health & safety
About you
If you have a passion for supporting changes within local policies and processes to better the business and customer, then look no further. This position will give you the scope to identify, research and change.
You'll be regularly communicating with key stakeholders so strong communications skills and a persuasive approach are important.
You'll love handling complex data and will have a great understanding of Microsoft Office package including Excel.
Does the above sound like you? Are you a confident communicator with a keen eye for detail? Are you an expert when it comes to policies and procedures? Then we would love to hear from you.
Internal info
Hiring manager: Matt WebsterGlobal grade: B
Our recipe for leadership
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Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.