Job Details
Salary: Competitive
Hours: 37.5 per week, Various Shift patterns available
Location: Hybrid – 2 days a week in Pobl House, Swansea
Contract: Permanent
Closing Date: Sunday,13th April 2025
In a nutshell
This is a brilliant opportunity to join our Global Ticketing Services (GTS) team in Swansea. As a Global Ticketing Services Advisor, you'll be providing a comprehensive fare, ticketing, and fulfilment service to our internal and external customers globally for both Virgin Atlantic and Virgin Atlantic Holidays. You will be a key part of the airline operation, providing support to our customer centre and airport teams. This will include completing and calculating sophisticated fare quotes to ensure tickets are ready for reissuing, taking inbound calls, and calculating intricate reissues in the moment, relating to a change in the booking itinerary.
Day to day
You will have responsibility around accurately reporting and accounting for all documents issued and revenue collected.
Some more of your responsibilities will be:
- Ensure flight watch checks, ticket issuance, and payments are completed in an efficient and timely manner to contribute to the airline's On-Time Performance (OTP)
- Identify any fraudulent activity to protect revenue
- React promptly to changing priorities and tasks, based on the needs of the business and operation, through direction from the management team
- Give a personal and individual touch to our customers, partners, and suppliers, in a professional manner that upholds the brand values of Virgin Atlantic
- Seek resolution to issues raised by customers, collaborators, and partners
- Identify and feedback on issues/trends that affect customer experience
- Build rapport with customers and colleagues to demonstrate the Virgin Atlantic values
About you
This is an exciting opportunity to work in a multifaceted and agile environment, where we will support and develop you along the way! Are you a self-motivated individual with the ability to multi-task and take accountability? In addition to the above, we'd like for our successful candidate to have the following:
- A good understanding of fares and ticketing
- Expert user of GDS systems, particularly Air4
- Comfortable under pressure and delivering to tight timescales
- Able to be flexible and deal expertly with the unexpected challenges that disruption brings
- Able to remain calm, composed, and professional in challenging scenarios or crisis
- Excellent numeracy skills with strong attention to detail
- Strong PC skills, able to navigate between numerous applications promptly
- A passion for delivering outstanding customer service
- Solid understanding of Customer Centre and policies
If the above sounds like you, then we'd love you to hear from you!
Internal info
Hiring manager: Ria LlewellynGlobal grade: B
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Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.