Job Details
Salary: £24,710
Hours: Mon – Sun, 0800 - 1800
Location: The VHQ, Crawley
Contract: 12 Month FTC
Closing Date: 22nd October 2024
In a nutshell
Are you ready to make a difference? As a Holidays Reclaims Adviser, you'll be an essential part of
our Customer Care Team, working to recover funds and handle billing queries with precision and care.
Your mission? To ensure our customers get the compensation they deserve, while collaborating with internal teams and suppliers to resolve any hiccups along the way.
Day to day
- Analyse trends in failures and errors, taking initiative, problem solving – Working with Internal specialist departments & external stakeholders to resolve issues preventing reclaims process and reporting back to line manager
- Responsible for liaising with Finance to ensure monies are deducted from appropriate suppliers, in line with agreement received and/or company policy dealing with any queries.
- Ensure all relevant documentation and notes relating to investigations are appropriately documented.
- Provide weekly and monthly update to Data Insight Specialist on amount reclaimed across all relevant payment codes. And report and feedback on re-occurring issues with payments.
- Responsible for checking BSP for Agency Credit Memos issued by airlines VA etc.
- Negotiate Legal Recoveries with suppliers, insurers, and legal teams to obtain agreement and deduct.
- Point of call for all internal and external suppliers querying reclaims.
- Ensure that all correspondence is appropriately acknowledged daily, in accordance with required guidelines.
- Investigate with suppliers or other Virgin Atlantic Holidays departments when any issues are highlighted.
- Get involved with additional project work within the Customer Care team as and when required.
About you
Are you a self-starter with a sharp analytical mind and a passion for making a difference?
Here’s what we’re looking for:
- You think analytically and excel at finding solutions.
- Your attention to detail is second to none, ensuring compliance with DPA, CAA, and ABTA regulations.
- You thrive in fast-paced environments, effortlessly prioritizing tasks to meet customer demands.
- Able to work well on your own initiative.
- Excellent verbal and written communication skills.
Internal info
Hiring manager: Cassandra BindingGlobal grade: A
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.