Job Details
Salary: Competitive
Hours: Full Time
Location: VHQ, Crawley
Contract: Permanent
Closing Date: 21st July 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
As Cabin Crew Operations Manager you will report into the Head of Cabin Crew Operations. Your main goal is to help promote a positive and efficient working environment for our fabulous Cabin Crew, helping to deliver the best service to our passengers.
Day to day
In order to achieve our goals within the cabin crew area of the business, you will:
- Manage and implement the operational plan for the department.
- Build strong relationships with the Union and key partners across the business.
- Through collaborative working, create lean processes that are fit for purpose.
- Be accountable for evaluating operational performance, key metrics and raising standards through a program of continuous improvement.
- Manage the LHR and MAN Coordinator teams, who ensure the cabin crew operations runs smoothly at the gatehouse.
- Deliver the Health, Safety, and Security activity within the area.
About you
Are you an excellent influencer who excels in building relationships at any level of the business? Do you have a solid understanding of unionised environments in an operational airline environment? If this sounds like you and you have the below skills and capabilities, then we'd love to hear from you!
- Evidence of strong influencing and negotiation skills
- Strong communication and presentation skills
- Proven ability to deal with difficult and challenging business issues
- Evidence of strong planning and organizational skills
- Strong analytical skills
- Strong commercial awareness is essential
- Previous experience of a unionised workforce
- Broad airline operational knowledge
Internal info
Hiring manager: Matt WebsterGlobal grade: D
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.