Job Details
Salary: Competitive
Hours: Full Time (37.5 hours) / Monday to Friday
Location: VHQ, Crawley. Hybrid 3 days in the office
Contract: Permanent
Closing Date: 6th April 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
Join our team of forward-thinkers who approach the world with a different lens! We value individuals who are vocal about driving positive change and are willing to dive into both big and small tasks. If you're ready to take your career to new heights, this opportunity is for you.
In a nutshell
We have an exciting opportunity for an Airports Border Facilitation Manager to join our fantastic Airport Operations team! In this role you’ll be critical in the implementation of new digital travel requirements for airports, working with our DCS provider Delta to deliver the required technical changes. You will lead the way in interpreting and communicating all new travel directives and regulations as they relate to airports. Reporting directly to our Senior Manager Airport Customer Service, you’ll collaborate closely with key internal and external stakeholders such as Delta, RMOps, Government Affairs, the Home Office, IATA and TIMATIC.
Day to day
The overall focus of this role is to own the end-to-end process from the initial communication of border changes to final delivery, considering the needs of both our operational teams and our customers. Other day to day responsibilities include:
- Subject matter expert on border compliance, regulatory and entry requirements
- Lead cross-functional teams on travel authority and border facilitation projects
- Provide expertise, knowledge and input to border related initiatives as they relate to airports
- Ensure Air4 can comply with existing and new travel directives
- Foster relationships with industry body representatives
- Ensure new route start-ups are compliant with all border requirements
- Represent Virgin Atlantic in border related industry forums and working groups
About you
To succeed in this role, you will need:
- Proven knowledge of Air4 and SNAPP
- Proven ability to build relationships and stakeholder management skills at all levels
- Evidence of experience in interpreting technical requirements into actions, understanding the impact on airports and customers
- Some understanding of border compliance, regulatory and entry requirements
- Experience of working in fast paced and ever evolving environments
- Experience of working within a regulated environment
If this sounds like you then we would love to hear from you!
Internal info
Hiring manager: Tracey TrolleyGlobal grade: D
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.