Job Details
Salary: 24,710
Hours: Full Time 37.5 hours per week, Monday - Sunday. 07:00 - 23:00
Location: Hybrid remote working with 2 days a week in our Pobl House Office in Llansamlet, Swansea after successful completion of 7 weeks in person training
Contract: Permanent
Closing Date: 26th October 2024
In a nutshell
Do you dream of making a difference in people's lives? Virgin Atlantic is searching for customer-focused superstars to join our Swansea Contact Centre team!
As a Customer Centre Advisor, you'll be the travel expert crafting unforgettable adventures and turning customer dreams into reality. You'll conquer every challenge with a smile, while uncovering exciting products and services that surprise and delight our customers. But that's not all! We encourage you to add your own Virgin flair, creating those magical moments that go above and beyond expectations.
Our team is the foundation of our success. We'll provide exceptional training and coaching to help you flourish and reach your full potential. In fact, nearly all of our managers and team leaders started their careers right here! Join us and take off on an incredible journey with Virgin Atlantic.
Day to day
Taking inbound calls from new customers, booking flights, assisting with any queries, and engaging with our frequent flying members
Offering our customers irresistible, effortless, clear and memorable experiences, providing advice and guidance to help them find the right product that suits their needs
Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again
Improving revenue at every opportunity, by listening to customers and their needs and upselling where appropriate
We’ve learned to adapt our ways of working significantly - meeting virtually over the coffee table or setting up workspaces in our spare rooms. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you’re starting out. That’s why we provide a flexible balance between home and office-based working, so after successfully completing your seven-week induction, your working week might look like two days in the office and three days from home.
About you
Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year.
Thinking of applying? See if this sounds like you.
- You have a passion for building great relationships with customers – adapting to each and every one for a personalised service
- You have a confident, can-do attitude
- You can learn to use online systems that will enable you to do your job.
If so, we’d love to hear from you! Kick-start your career with Virgin Atlantic today and find out for yourself what it’s like to be part of our fun and high-performance culture - and what it means to be ‘Red on the inside’.
Internal info
Hiring manager: Ross Evans-LockingGlobal grade: A
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.